ReplyOnSite puts live chat on your website with an AI agent that answers from your own help articles, then hands the conversation to your team, with full context, the moment a visitor needs a person.
One script tag, on whatever your site runs on
No migration project, no consultants. Add the widget, point the AI at what you already wrote, and invite your team.
Works on Shopify, WordPress, Webflow, Next.js or plain HTML. The loader is async, so it never holds up your page.
<script>window.replyOnSiteSettings = { license: "ct_…" }</script> <script src="https://replyonsite.com/widget.js" async></script>
Publish articles for the questions you answer every day. The AI answers only from your content and cites the article it used.
When a question needs judgment, the AI hands off to whoever is online, with the full transcript so nobody asks twice.
The essentials of a support desk, without the enterprise weight. Each piece works on its own and better together.
Answers from your knowledge base, follows the tone you set, and hands off when it isn’t sure. It never invents a policy you didn’t write.
Real-time chats with assignment, private notes, canned replies and typing previews. Install it as an app and get push alerts.
Turn any chat or email into a ticket. Priorities, due dates and SLA timers keep follow-ups from slipping.
Write articles once. Visitors search them in the widget, and the AI uses them to answer.
First response, resolution, CSAT and per-agent workload, computed from real conversations.
Colors, greeting, launcher position, pre-chat fields and offline forms. Try a color.
For the questions that touch money, accounts or feelings, the AI prepares the reply and your teammate sends it. You get speed without handing over judgment.
Start free. Upgrade when you add teammates, sites or AI volume. Monthly, cancel anytime.
Try live chat and AI support
$0/ month
Personal support for a small team
$9.50/ month
More room for your growing business
$24.50/ month
Bring your sites and team together
$49.50/ month
Prices in USD per workspace, billed monthly. Compare every plan
Your AI agent answers only from what you wrote. When it isn’t sure, it says so and brings in a person, so customers get speed and your team keeps the judgment.
Bot replies to visitors and agent AI actions, such as drafting, translation, summaries and tag suggestions, share your workspace allowance. Human messages never count. Free includes 50 trial replies once; paid allowances reset each billing month.
The assistant is instructed to answer only from your published articles. If the answer is not there, it says so and escalates to your team instead of guessing.
The AI keeps answering from your knowledge base, and the widget can collect the visitor’s email so your team follows up later with the whole conversation in view.
Yes. Growth covers 10 websites and Business covers unlimited websites, each with its own widget, all answered from one inbox.
No. Your free workspace includes 1 agent seat and 1 website, and it never upgrades to a paid plan automatically.
Every workspace is isolated, provider keys are encrypted at rest, and sensitive actions are recorded in an audit log.
Set up ReplyOnSite in minutes. The Free plan stays free, and your AI agent starts answering from the first article you publish.